Shipping & Refund Policy

Last updated: 18 August 2026

📦 Shipping

How we send your order

All items are shipped from within Ireland. Every order is dispatched from our small warehouse in Dublin via An Post, Ireland's national postal service — so no long international wait times, no surprise customs hold-ups on domestic orders. Once your order leaves us, you'll receive a dispatch confirmation by email.

Delivery times

Ireland: 2–3 business days from dispatch.
International: delivery times vary by destination (typically 5–14 business days). Please note these are estimates and can be affected by customs processing.

Processing time

Orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed on weekends or bank holidays are processed the next working day.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and order weight. Free shipping is offered on qualifying orders — the threshold is displayed at checkout.

Tracking

Tracked shipping is used where available. You'll receive tracking details by email once your order is dispatched. If you haven't received your order within the estimated timeframe, contact us at contact@kbeautyireland.com and we'll investigate right away.

Important notes

Please double-check your delivery address at checkout. We are not responsible for parcels delivered to an address provided incorrectly.
International orders may be subject to customs duties or import taxes, which are the buyer's responsibility. Customs policies vary by country.
If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery or a refund (minus any shipping costs incurred).

↩️ Returns & Refunds

Changed your mind?

No problem — we get it. You can return any item within 14 days of delivery for a refund or exchange. That's your statutory right under EU and Irish consumer law, and we make it easy to use.

Conditions for returns

To be eligible for a return, items must:

Be returned within 14 days of delivery.
Have original tags attached.
Be unworn and unused, in their original condition.
Be returned in their original packaging where reasonably possible.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

Opened or used cosmetics, skincare or makeup products.
Items where the protective seal has been broken or removed.
Items marked as non-returnable at the time of purchase.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, we're sorry — and we'll make it right. Contact us within 14 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or a full refund, including any shipping costs you paid, as quickly as possible.

How to start a return

Email contact@kbeautyireland.com with your order number and the reason for your return.
We'll reply within 1–2 business days with return instructions.
Package the item securely, with original tags attached, and send it back using the instructions provided.

Please note: unless the return is due to a fault or our error, the cost of return postage is the customer's responsibility.

Refund timing

Once we receive your returned item and confirm it meets the conditions above, we'll process your refund to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

Exchanges

Want to swap an item instead? Tell us what you'd prefer and we'll do our best to arrange an exchange, subject to stock availability. Any price difference will be charged or refunded as appropriate.